Frequently Asker Questions

Addressing Damages and Issues

If you encounter issues such as defects, or damage, or if you receive the wrong item, please contact us immediately at support@kimunitysoulutions.com with a picture of the defect or damage. We are committed to resolving these issues swiftly, with exceptional customer care.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at support@kimunitysoulutions.com. 

We are unable to replace items lost by the post office or stolen free of charge. We will, however, do everything in our power to assist you.  We are not responsible for lost or stolen items.

Addressing Damages and Issues

If you encounter issues such as defects, or damage, or if you receive the wrong item, please contact us immediately at support@kimunitysoulutions.com with a picture of the defect or damage. We are committed to resolving these issues swiftly, with exceptional customer care.

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at support@kimunitysoulutions.com. 

We are unable to replace items lost by the post office or stolen free of charge. We will, however, do everything in our power to assist you.  We are not responsible for lost or stolen items.

KimUnity Soulutions Refund & Return Policy

Welcome to KimUnity Soulutions LLC, where we embrace our core values in every aspect of our customer experience, including our Refund and Return Policy.

15-Day Return or Exchange Window

You have 15 days from the delivery of your item to request a return or exchange by emailing support@kimunitysoulutions.com. All return shipping costs are the customer's responsibility. 

Eligibility for Return or Exchange

To qualify for a return or exchange, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. We also require a picture of the item you wish to return to better understand your reasons for the return and to ensure a smooth process.

Initiating a Return

To begin a return, please reach out to us at support@kimunitysoulutions.com. Customers are responsible for paying for return postage and shipping the returned item. 

Please note that returns received without prior approval will not be returned, exchanged or refunded, so please contact support@kimunitysoulutions.com. Once reviewed and approved, the return address will be provided.

After we receive and inspect your return, we will inform you about the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 10 business days. Please remember, that your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@kimunitysoulutions.com.

Non-Returnable Items

The following items cannot be returned:

• Damaged items
• Sale Items
• Gift Cards
• Downloadable Products

Questions and Assistance

For any questions or assistance regarding returns or refunds, please contact us at support@kimunitysoulutions.com

Orders are processed within 3 to 5 business days, if not sooner. Orders are not processed, shipped, and/ or delivered on holidays or weekends depending on the shipping method chosen.

KimUnity Soulutions LLC ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.  

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, contact us at support@kimunitysoulutions.com. 

We are unable to replace items lost by the post office or stolen free of charge. We will, however, do everything in our power to assist you.  We are not responsible for lost or stolen items.

Major holidays also will increase shipping time.

 Please note that during sales & promotions, processing times may increase as order influx increases at those times. Please allow up to 5 business days to receive a response from customer service during this time. We strive to send orders out as quickly as possible and will notify you of any major delays.  

INTERNATIONAL CUSTOMERS  

We currently do not ship internationally at this time.

To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup.

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in the delivery address. 
• Ask your local post office if they have your package. 
• Stop by your neighbors in case the courier left the package with them. 

Pro tip: Package theft is on the rise— ​ If you're expecting a home delivery and you know you won't  be home to accept it, use an address where you know you'll be! 

If the shipping address was correct, and the package wasn't left at the post office or at your  neighbor’s, get in touch with us at support@kimunitysoulutions.com with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but  the new order would be at your expense.

There are many factors such as Holidays, Strikes, Pandemics, etc. that can cause unexpected and unforeseen delays in shipping times. Please be mindful of these occurrences as we continue to provide our excellent customer service and resolution. 

Please allow up to 5 business days to receive a response from customer service during this time. 

Any other questions?

Get in touch with us at support@kimunitysoulutions.com.